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Privacy Policy

Last updated: 11/06/2025

EPS Group Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or interact with us.

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1. Who We Are

EPS Group Ltd is a UK-based plumbing and renewables supplier. For contact details, please visit our website: www.epsgroup-ltd.co.uk

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2. What Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Phone number

  • Business or company name

  • Address

  • Any additional information provided when contacting us or applying for a trade account

 

This data is only collected when voluntarily submitted via our contact or trade account forms.

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3. How We Use Your Information

 

We only use your information for the following purposes:

  • To process trade account applications

  • To respond to enquiries or provide customer support

  • To manage our relationship with you

  • To improve our website performance and user experience through analytics and tracking

  • For marketing purposes through tools like Google Ads (see Section 5)

We do not sell or share your personal information with third parties for their own marketing purposes.

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4. Lawful Basis for Processing

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing your personal data are:

  • Consent – when you submit an enquiry or apply for a trade account

  • Legitimate interest – to improve our website and monitor marketing performance

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5. Cookies and Tracking Technologies

 

We use cookies and third-party tools like Google Ads and Google Analytics to track website usage and performance. This helps us understand how visitors use the site and improve our services.

You can manage your cookie preferences through your browser settings.

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6. How We Store Your Information

 

Your data is stored securely on our systems. We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal or accounting requirements.

We take reasonable steps to protect your data against unauthorised access or disclosure.

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7. Your Data Protection Rights

 

Under data protection law, you have rights including:

  • The right to access your data

  • The right to correct inaccurate information

  • The right to request erasure

  • The right to object to or restrict processing

  • The right to withdraw consent at any time

If you would like to request deletion of your data, please email us at info@epsgroup-ltd.co.uk.

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8. Third-Party Links

 

Our website may include links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.

9. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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If you have any questions about this policy, please contact us at:

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